Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.
At LuckeBike, we want every rider to feel 100% confident in their purchase. That’s why we offer a 30-Day Money Back Guarantee from the date of delivery.
You may return your eBike within 30 days of receiving it for a full refund — no questions asked.
The eBike must be in its original condition, free from damage or misuse.
All original accessories (charger, battery, user manual, toolkit, etc.) must be included.
Proof of purchase (order confirmation, invoice, or receipt) is required.
Shipping and handling fees are non-refundable.
Request Return – Contact our support team at support@ LuckeBike.shop within 30 days of delivery.
Receive Instructions – We’ll provide the return address and packaging guidelines.
Send Back Product – Ship the product back in secure packaging.
Inspection – Once we receive and inspect the bike, we’ll confirm the condition.
Refund Issued – Refunds are processed to your original payment method within 5–10 business days.
Canada: Customers cover return shipping unless the bike is defective or damaged.
USA: Customers cover return shipping unless the bike is defective or damaged.
If you haven’t received a refund after 10 business days, check with your bank or payment provider first.
If the issue persists, contact us at support@ LuckeBike.shop for assistance.
If your eBike arrives damaged, faulty, or missing parts, contact us within 48 hours of delivery. We will arrange a replacement or repair at no extra cost.
We only replace items if they are defective or damaged. For exchange requests, email support@ LuckeBike.shop.
Items returned after 30 days of delivery
Products damaged due to misuse, accidents, or unauthorized repairs
Accessories purchased separately (unless defective)
✅ With LuckeBike, you shop risk-free knowing you’re covered by our 30-day money-back guarantee.
Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.